Shipping Policy

1. Introduction

At Heaven Calm, we want your order to arrive safely and on time. This policy outlines how we handle delivery from processing to your doorstep. We offer free international shipping to supported countries with no minimum purchase required.

2. Countries We Ship To

We ship within Australia and to selected international destinations listed below. If your country is not listed at checkout, we are unable to process your order at this time.

• Europe: Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland, United Kingdom
• Asia-Pacific: Hong Kong SAR, Israel, Japan, Malaysia, Singapore, South Korea, New Zealand
• Americas: Canada, United States
• Middle East: United Arab Emirates

3. Order Processing Times

• Orders are processed within 1–3 business days (Mon–Fri).
• Orders placed before 2:00 PM AEST are typically processed within 2 business days.
• Pre-order/custom items may have extended processing times noted on product pages.

4. Shipping Times and Methods

We partner with reliable carriers. Delivery times vary by destination and local customs.

4.1 Estimated Delivery Times (Standard)

Typical windows range from 5–20 business days depending on location. Below are estimated timeframes:

Please note that these are estimates and may be extended during customs clearance, remote-area service, or peak seasons.

5. Delivery Locations

We can deliver to the following types of addresses:

• Residential and business addresses
• Parcel lockers (where available through our carrier)
• PO Boxes for smaller items (subject to carrier restrictions)

6. Shipping Costs

We offer Free standard shipping on all orders to supported countries. The prices displayed on our website include shipping costs.

7. Order Tracking

Once your order has been shipped, you will receive tracking details via email.

• Tracking typically activates within 24–48 hours; up to 5 business days for some international routes.
• If tracking shows no updates for 5+ business days, contact us.

8. Address Requirements & Changes

• Please provide complete and accurate address details (name, street, unit, postal code, phone).
• Address changes must be requested immediately after ordering; once in processing, changes might not be possible.
• Orders returned due to incorrect/incomplete addresses may incur reshipping fees or restocking charges.

9. Customs and Import Duties

• Customers are responsible for any customs duties, taxes, or import fees charged by their country.
• We declare items and values as required by international regulations.

10. Special Circumstances

Extreme weather, natural disasters, or peak periods may cause delays. We will keep you informed of significant impacts.

11. Lost or Damaged Packages

• If your package is confirmed lost by the carrier, we will ship a replacement or issue a full refund.
• If items arrive damaged, please contact us within 48 hours with photos for a prompt resolution.

12. Contact Us

If you have any questions about our shipping policy or need assistance with your order, please contact us: