Privacy Policy

Last updated: November 8, 2025

Heaven Calm operates this store and website (the “Services”). We are powered by Shopify. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase through the Services.

Personal Information We Collect or Process

Depending on how you interact with the Services, we may collect:

• Contact details (name, billing/shipping address, phone, email)
• Financial information (payment details processed via payment providers)
• Account information (username, password, preferences)
• Transaction information (items viewed, carted, purchased, returned)
• Communications with us (customer support messages)
• Device/usage information (browser, IP address, identifiers, interaction data)

Sources of Personal Information

• Directly from you (account creation, checkout, support)
• Automatically via cookies and similar technologies
• From service providers acting on our behalf
• From partners or other third parties

How We Use Your Personal Information

• Provide, tailor, and improve the Services (order processing, shipping, returns, account management, personalized experience)
• Marketing and advertising (emails, on-site/off-site ads, subject to your choices)
• Security and fraud prevention (authentication, detection of unsafe or illegal activity)
• Communications (support and service notifications)
• Legal reasons (compliance with law and enforcement of terms)

How We Disclose Personal Information

• With Shopify, vendors, and service providers (IT, payments, analytics, fulfillment, shipping)
• With business/marketing partners, according to their privacy notices
• When you direct or consent (e.g., shipping, social widgets)
• With affiliates/within our corporate group
• In business transactions or where required by law

Relationship with Shopify

Our Services are hosted by Shopify, which processes personal information to provide and improve the Services. Data you submit may be transmitted to and stored in countries outside your residence. Shopify may also process data to power enhanced features and personalized advertising across merchants.

Third-Party Websites and Links

We are not responsible for the privacy or security practices of third-party sites linked from our Services.

Children’s Data

Our Services are not intended for children below the age of majority in your jurisdiction. Parents or guardians may contact us to request deletion of a child’s information.

Security and Retention

No security measure is perfect. We retain personal information as needed for the purposes described or as required by law.

Your Rights and Choices

Depending on where you live, you may have rights to access, delete, correct, receive a portable copy of your information, opt out of targeted advertising/data sharing, object or restrict processing, and withdraw consent where applicable. To exercise rights, contact us using the details below. We may need to verify your identity. You may authorize an agent to act on your behalf.

Complaints

Please contact us with any concerns. You may also have the right to appeal our decision or contact your local data protection authority.

International Transfers

Your information may be transferred, stored, and processed outside your country. For EEA/UK transfers, recognized legal mechanisms (e.g., Standard Contractual Clauses) are used.

Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted here with a new “Last updated” date.

Contact

Email: heaven@heavencalm.com
Phone: +61 449 136 730
Address: 13/15 Belmont Street, Sutherland – New South Wales 2232, Australia
Business Hours: Monday to Friday 9:00am to 06:00pm