Get in Touch
We’re here to bring calm to your day. If you have any questions, need support, or simply want to talk to our team, feel free to reach out using the details below.
Email Us
Business Hours (AEST)
Monday – Friday: 9:00 am to 5:00 pm (except for public holidays)
Saturday & Sunday: Closed
Alternatively, you can fill out the contact form and our team will gently get back to you as soon as possible.
Frequently Asked Questions (FAQS) - Heaven Calm
FAQs
Do you have phone or live chat support?
At this time, customer support is provided via email only to ensure accurate and documented assistance.
What should I include when contacting customer support?
To help us assist you more efficiently, please include the following information in your email:
•Order Number (if applicable)
•Full Name and Email Address used for the order
•Detailed Description of your inquiry or issue
•Photos (if reporting damaged or incorrect items)
How quickly will I receive a response?
We aim to respond to all inquiries within 1-3 business days during our opening hours.
What if my item arrives damaged?
Please contact us within 48 hours of delivery with clear photos so we can assist promptly.
What if my order is delayed?
Delays may occur due to customs processing, weather conditions, or peak seasons.
If tracking shows no movement for 5 or more business days, please contact us.
